EDUCATION & TRAINING
•Masters Degree Cognition and Language Program at Universidade Estadual do
Norte Fluminense, Campos - Rio de janeiro, Brazil
Research: Semiotics and Social Representation
Dissertation: A Discourse Analysis of Cultural Bias in the Brazilian Mass Media
•Bachelor of Arts Degree – USC - Uniao Social Camiliana, Cachoeiro de Itapemirim, Brazil (Portuguese/English)
Portuguese and Literature of Portuguese/English Languages, English as a Foreign Language
SUMMARY OF QUALIFICATIONS
●Superior knowledge of mass media language, experience in the Brazilian academic community as a researcher and
University teacher
●20 years experience as a Portuguese proof reader and creative writer
●Multilingual skills, Portuguese native, fluent in English, comprehension of Spanish
●IT and search engine optimization knowledge, proficient with Web 2.0, Word, Power Point, Excel, Access, Publisher and Oulook. professional internet research, skills. Knowledge of website design, HTML language. Able to type 85 WPM and 147 KPM
●Excellent organizational and problem solving skills, highly determined at answering questions and completing tasks
●Skilled at synthesizing and processing complex information and presenting it in an easy-to-understand format
●Eye for detail: awareness of how minor things can make major differences
●Excellent customer service, flexible, good listener and committed to solving customers' problems
WORK EXPERIENCE
Westinghouse/US Commercial Service and others July 2009- current
Portuguese Proofreader, Web Content Writer, Translator, interpreter , translator, creative writer and agent
●Provided English/Brazilian-Portuguese consecutive interpreting for the Brazilian Minister of Mines and Energy and his delegation.
●Created original articles based on research about new technologies and other subjects, edited correspondence and contacted staffing in Brazil for meetings and job related duties
●Performed responsibilities of copyediting and proofreading contents written by writers
Jones Lang LaSalle, Pittsburgh, PA July 2010 - current
Bilingual (Portuguese) Customer Service Representative
●Provided administrative support to the Facility Management, dispatching work orders, receiving incoming calls, emails and web requests from cross country facilities, within a high-volume call center (handling an average of 95 calls/internet service requests per day)
●Assisted various departments (Account Management, Data Management, IT, and Human Resources), providing English to Portuguese translation of tools and documents and interviewing job candidates for Portuguese speakers positions
●Researched required information using available resources and identified and escalated priority issues.
Act-1 Personnel services, Pittsburgh, PA November 2009 - May 2010
Administrative Assistant/ Customer Service Specialist
●Successfully addressed chronic backlog of customer service needs and scheduled current and ongoing equipment servicing in the logistics department at Apria Healthcare
●Completed contractual assignment both under timeframe and under budget, using complex problem solving techniques and adept communication skills
●Communicated with customers, used database systems to access, print, compile, sorted, and file records of customers.
●Engaged in the leadership competencies assessment in the virtual office set up at DDI
●Engaged in tasks which requires a high level of attention (i.e., an ongoing string of challenges to address)
Cohen's Inventory & Rx Returns, Pittsburgh, PA Dec 2007- Feb 2008
Inventory Assistant
●Compiled records of quantity, type and value of merchandise or supplies stocked in establishment for various retailers
●Counted merchandise or supplies in stock and posted totals to inventory records, manually or using machine
●Added, subtracted, multiplied and divided in all units of measure with whole numbers, common fractions and decimals using a calculator or 10-key audit
Personal English - Language School, RJ - Brazil 2006 – 2007
Principal and Instructor
●Successfully developed and managed an English language school for children and adults
●Supervised teachers and provided information on teaching and services
●Managed financial transactions, provided customer services
●Created and published all teaching/office materials/ school advertisements, using Microsoft Office and other software
Campos, Rio de Janeiro, Brazil 2002 - 2008
English to Portuguese/vice-versa translator and Interpreter
●Translated various scientific articles for UENF students and researchers from English into Brazilian-Portuguese
●Read through original material in English and rewrote it in Portuguese language, ensuring that the meaning of the source text was retained
●Interpreted and translated from English into Brazilian-Portuguese and vice-versa using consecutive modes at civil court cases and proceedings
UNIVERSO - Universidade Salgado de Oliveira, Campos, Brazil 2002 – 2005
Postsecondary Teacher
●Taught Portuguese, EFL (English as a Foreign Language), Discourse Analysis, Linguistics and Brazilian/Portuguese Literature
●Collaborated with colleagues to address teaching, research issues and to organize extracurricular activities such as cultural fairs
●Compiled bibliographies of specialized materials for outside reading assignments, designed, prepared and developed teaching materials
●Advised students on academic and vocational curricula and on career issues
●Used positive communication to support students with their needs, handling complaints and encouraging them
Rio de Janeiro State Department of Education, Brazil
Colegio Anglo/Pro Uni, Campos, Brazil
Colegio Paulo Freire, Marataizes, Brazil
Colegio Status, Marataízes, Brazil 2002-2007
2002-2003
1997-1999
1997-1998
Secondary Teacher
●Taught Portuguese, EFL (English as a Foreign Language), and Brazilian Literature
●Designed, prepared and developed teaching materials
●Delivered lectures, seminars and tutorials
●Researched and developed new topics, courses and teaching materials, including online resources
●Monitored, assessed and marked students' work, maintained accurate records and monitored students' progress
●Provided parents and students with customer service, used positive communication to support customers with their needs, handling complaints and providing student encouragement
City Hall, Itapemirim, Brazil
Department of Construction and property tax assessment 1990-1991
Assistant Land Surveyor
●Assisted surveying staff in field and office to carry out site surveys and in producing land survey drawings from data collected in the field
●Investigated and examined the evidence of real property locations in the field
●Made precise field measurements of space, land, and structures to determine boundaries, areas, alignments, and locations
●Produced drawings by hand using compasses, dividers, protractors, triangles and other drafting devices
●Evaluated and analyzed field data and research of public and private land records
City Hall, Itapemirim, Brazil
Department of Education 1987-1990
Civil Employee (librarian, event organizer, editor, publisher, and early childhood teacher)
●Organized events such as ecological and art expositions
●Typed and edited official correspondence, ensuring correct style, grammar, punctuation and spelling in the Mayor’s office
●Accessed services - movement of books and materials through the lending cycle of shelf, to patron, to return, and back to the shelf.
●Organized information and managed knowledge through complex cataloging of books, magazines, foreign language materials, etc.
●Designed, prepared and developed visual teaching materials for municipal schools
●Taught groups of children in pre-school ages
